Hi,Your website indicates "Items should arrive 4 to 7 business days after ordering." As well as, "Domestic orders within the USA typically ship 1 to 2 business days after you place the order and will take 3 to 5business days for delivery. This means if you live in the USA you should receive your order 4 to 7 business days after you place your order." I placed my order on August 1st, which means my package should of arrived the latest August 9th (assuming it was proceed/shipped 1 to 2 days, the latest Aug 10th). I just keep getting told " Thank you for contacting us about your order. Your order has been received and is currently being processed. When your order has been shipped you will receive a ship alert via paypal with tracking information. Thank you again for your order." What's happening with my order?
I certainly hope that you receive your order soon Nik, I know that I ordered some items last month and I received my after a few days but I was skeptical because I had to do my ordering over my cell phone and I wasn't sure that it was doing it right so I tried to call SOM but they never answered the phone, but I emailed them and they responded to my email so I'm hoping that everything turns out alright for you,
Generally, you should be sent a mail that states your package has been shipped and it should also give you an order number that you can use to track it via usps tracking.
If you saved the mail, you can just google usps tracking and copy/paste your tracking number and it will show you where your package is. You should also be able to view previous orders in the site store. Click on the link to the site store, and then go to orders. It gives you a list of your previous ones and what you bought.
If that is the case, you should contact either your local post office or if you live in an apartment/rent home you should contact the owners of that. If it says it has arrived, but it hasn't, the fault is likely with the shipping service.