I'm sorry, but I don't understand. Are you having trouble with people sending you mail? Example: I will cast a spell for you for this price etc etc.
If that is the case, that is a scam, never pay someone for spells. If they are asking for money, save the mail, report the person to a Mod or Pet, then block that person.
If they are just mailing you questions, then tell them you are new and still learning.