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tech support

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Forums -> Comments -> tech support

tech support
By:
Post # 1
I'm not sure if this is alright to post here,
but every time I try to upload a profile picture, it never sets.
I've waited hours, hoping it would, but it hasn't.
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Re: tech support
By: / Novice
Post # 2
This thread has been moved to Comments from Welcome.
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Re: tech support
By:
Post # 3
You may have to use a regular computer and not a phone.
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Re: tech support
By: Moderator / Knowledgeable
Post # 4

Check to make sure that the picture you're trying to upload meets site requirements for both the format and size of the picture. The site only accepts pictures in jpg and gif format. And the picture can only be a smallish one, not something larger. I've had problems in the past as well, even with pictures that should have uploaded, but eventually the pictures did upload.

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Re: tech support
By:
Post # 5

How large is the picture allowed to be?

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Re: tech support
By:
Post # 6

There is no exact size that we know. We just know, at least regular members do, that it can't be too large.

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Re: tech support
By:
Post # 7
Well of depends, what device are you using? Maybe try a computer, or tablet. What type of picture? If it's not a Jp, or some of the site picture accommodations then it may not upload. Ask maybe a mod, or check the FAQs. Also try asking Petracra.
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Re: tech support
By:
Post # 8

You need to make that your picture is at a certain size as well. It can only be jpg and gifs. It can not be in png format. Sometimes it can take a few hours or a while to change or it can take a few minutes.

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