Re: tech support
By: Lark Moderator / Knowledgeable Oct 18, 2014
Post # 4
Check to make sure that the picture you're trying to upload meets site requirements for both the format and size of the picture. The site only accepts pictures in jpg and gif format. And the picture can only be a smallish one, not something larger. I've had problems in the past as well, even with pictures that should have uploaded, but eventually the pictures did upload.
Well of depends, what device are you using? Maybe try a computer, or tablet. What type of picture? If it's not a Jp, or some of the site picture accommodations then it may not upload. Ask maybe a mod, or check the FAQs. Also try asking Petracra.
You need to make that your picture is at a certain size as well. It can only be jpg and gifs. It can not be in png format. Sometimes it can take a few hours or a while to change or it can take a few minutes.