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Forums -> Online Shopping -> missing item

missing item
By:
Post # 1
I had a missing item from my order. I ordered the sage and lavender smudge stick and didn't receive it and I am confused as to what is happening, I see it is now out of stock but I have no idea when it will be in. I would prefer to exchange it for a item for same price so that my order is complete. I do not want to have a lingering issue. If I can not do this I would prefer a credit asap so that I may go elsewhere and get it. Please let me know something very soon. thank you blessed be.
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Re: missing item
By: Moderator / Adept
Post # 2

Use the contact form from the shopping site to report this to the shippers.

http://www.spellsofmagic.com/contact.html?comment=store

Sometimes an item becomes out of stock before your order is shipped. If this is the case it will say Back Order or B/O on your packing slip.

Sometimes human error happens and an item i mis-picked, forgotten or gets broken during shipment. If any of these things happen, again, use the proper contact form for the quickest responce. We can not solve this issue in the forums, for starters because we have no idea which order is yours.

In any case our policy is to ship out the item immediately to you for free (or a similar items) or refund if you would rather do that.

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