The people in the chat are not actually resident in Spells of Magick. We do not have a policy, nor any duties, apart from chatter rules, on how to respond to people. It is not a democratic service provided by the government. It is a website. No one is obliged to answer your question. We are individuals. So, it is somewhat mistaken to make remarks about the whole chatter as if it were a solid unit. We are all members, and will respond to an individual AS an individual.
If you have an issue with a particular individual, you could approach them in mail. If you feel ignored, then you could learn to assert yourself better. Otherwise, we have all at some point found ourselves lost in the natural flow of the chatter. That is how real life group conversation is. So, I think the whole thing is a good, true to life, experience.
I will add, that it does take some time to get the hang of it, and to find a place within the experience that you will come to enjoy. :)